Privacy Policy

1. Information we collect

We may collect information directly from you, automatically through your use of our Website, or through third-party services used in connection with our business.

1.1 Information you provide to us

Depending on how you interact with Planet, we may collect information such as:

Please avoid submitting sensitive personal information unless it is necessary for the service you have requested.

• Full name.
• Company or organization name.
• Job title or professional information.
• Email address.
• Phone number.
• Country or location.
• Information submitted through contact forms.
• Project requirements and service inquiries.
• Business and billing information.
• Communications between you and Planet.
• Files, documents, images, or other materials you voluntarily provide.
• Any other information you choose to provide to us.

1.2 Information collected automatically

When you visit our Website, certain technical information may be collected automatically, including:

This information helps us understand how visitors use our Website and improve its functionality, security, and performance.

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Approximate geographic location.
• Referring website or source.
• Pages viewed.
• Time and date of visits.
• Time spent on pages.
• Website interactions and navigation activity.
• Cookies and similar technologies.

2. How we use your information

We may use the information we collect for legitimate business purposes, including to:

We will not use your personal information for purposes that are materially incompatible with those described in this Privacy Policy unless permitted or required by law.

• Respond to inquiries and contact requests.
• Provide quotations, proposals, consultations, or requested information.
• Deliver and manage our services.
• Communicate with clients and prospective clients.
• Manage client relationships.
• Process transactions and maintain business records.
• Improve our Website, services, and customer experience.
• Understand Website usage and visitor behavior.
• Develop new services, features, and solutions.
• Conduct analytics and performance measurement.
• Send business, service, or administrative communications.
• Send marketing communications where permitted by applicable law.
• Protect our Website, systems, clients, employees, and business.
• Detect, investigate, or prevent fraud, misuse, security incidents, or unlawful activity.
• Comply with applicable legal, regulatory, tax, accounting, and contractual obligations.
• Establish, exercise, or defend legal claims.

3. Legal basis for processing

Where applicable data protection laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• Consent. Where you have given us permission to process your information for a specific purpose.
• Contractual necessity. Where processing is necessary to provide services you have requested or to take steps before entering into an agreement with you.
• Legitimate interests. Where processing is reasonably necessary for Planet's legitimate business interests, provided those interests do not override your fundamental privacy rights. These interests may include operating and improving our services, communicating with clients, protecting our systems, preventing fraud, and developing our business.
• Legal obligations. Where processing is necessary for Planet to comply with applicable laws or regulatory requirements.

4. Cookies and similar technologies

Our Website may use cookies, pixels, tags, local storage, and similar technologies to operate correctly, remember preferences, analyze usage, improve performance, and understand the effectiveness of our digital activities.

Cookies may include:

You may be able to control or disable cookies through your browser settings or, where available, through our Website's cookie preference tools. Disabling certain cookies may affect the functionality of some parts of the Website.

• Essential cookies: necessary for the Website to function properly and securely.
• Analytics cookies: used to understand how visitors interact with the Website and to improve performance and usability.
• Preference cookies: used to remember certain user choices or preferences.
• Marketing cookies: where applicable, these may be used to measure campaigns or provide more relevant advertising.

5. Analytics and third-party technologies

We may use third-party platforms and technologies to support our Website, business operations, analytics, communications, advertising, hosting, customer relationship management, project management, payment processing, or other services.

These providers may process certain information according to their own privacy policies and contractual obligations.

Depending on the services used on our Website, these third parties may receive information such as your IP address, device information, browser information, Website activity, or information you voluntarily submit.

We encourage you to review the privacy policies of any third-party platform you interact with.

6. How we share your information

Planet does not sell your personal information as part of its ordinary business operations.

We may disclose information where reasonably necessary to the following categories of recipients.

Service providers

Trusted third-party providers that assist us with areas such as:

These providers are permitted to process information only as necessary to provide their services to us, subject to applicable contractual and legal requirements.

• Website hosting.
• Cloud infrastructure.
• Email services.
• Analytics.
• Advertising and marketing technologies.
• CRM systems.
• Communication tools.
• Cybersecurity.
• Payment processing.
• Professional and business services.

Professional advisers

We may share information with lawyers, accountants, auditors, consultants, insurers, and other professional advisers where reasonably necessary.

Business transactions

If Planet is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

Legal and regulatory requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable laws.
• Respond to lawful requests from authorities.
• Enforce our agreements or policies.
• Protect our rights or property.
• Protect the safety of our users, clients, employees, or others.
• Investigate fraud, abuse, security threats, or unlawful activity.

7. International data transfers

Because Planet operates in a digital environment and may work with clients, service providers, or technology platforms in different countries, personal information may be processed or stored outside the country in which you are located.

Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

These safeguards may include contractual protections, approved transfer mechanisms, or other legally recognized measures.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period may depend on factors such as:

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

• The nature of our relationship with you.
• The services provided.
• Contractual obligations.
• Legal and regulatory requirements.
• Accounting and tax obligations.
• Security requirements.
• The need to resolve disputes or enforce agreements.

9. Data security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

However, no method of transmitting information over the Internet or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

• Unauthorized access.
• Unauthorized disclosure.
• Loss.
• Theft.
• Misuse.
• Alteration.
• Destruction.

10. Your privacy rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, please contact us using the details provided in the Contact us section below. We may need to verify your identity before processing certain requests.

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of certain processing activities.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Opt out of certain marketing communications.
• Lodge a complaint with an applicable data protection authority.

11. Marketing communications

Where permitted by applicable law, Planet may occasionally send you information regarding:

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send necessary transactional, contractual, administrative, or service-related communications.

• Our services.
• Company updates.
• Offers.
• Industry insights.
• Relevant business opportunities.
• Events or announcements.

12. Third-party websites and links

Our Website may contain links to websites, platforms, social media services, or applications operated by third parties.

Planet does not control these third-party services and is not responsible for their privacy practices, content, or security.

Accessing a third-party website or service is subject to that third party's own terms and privacy policies. We recommend reviewing their privacy practices before providing personal information.

13. Social media

Planet may maintain profiles on social media platforms.

When you interact with us through a social media platform, such as by following our account, sending a message, commenting, or engaging with our content, both Planet and the relevant social media provider may receive information regarding your interaction.

The social media provider's processing of your information is governed by its own privacy policy.

14. Client information and project materials

As part of providing digital, creative, marketing, development, consulting, or related services, clients may provide Planet with information, documents, account access, content, databases, marketing materials, or other project-related data.

Where Planet processes personal information on behalf of a client, the client may act as the relevant data controller or equivalent entity under applicable data protection laws, while Planet may act as a service provider or data processor.

We process such information in accordance with:

Clients are responsible for ensuring that information they provide to Planet has been collected and shared lawfully.

• Our agreement with the client.
• The client's lawful instructions.
• Applicable data protection requirements.
• Appropriate confidentiality and security obligations.

15. Business-to-business information

Because many of Planet's services are provided to businesses and organizations, we may process professional contact information relating to employees, representatives, contractors, directors, or other individuals associated with current or prospective business clients.

We use this information primarily for business communications, account management, service delivery, relationship management, and legitimate business development activities.

16. Children's privacy

Our Website and professional services are not directed toward children.

We do not knowingly collect personal information from children below the minimum age required to provide valid consent under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

17. Do Not Track signals

Some browsers provide “Do Not Track” or similar privacy signals.

Because there is not currently a universally accepted standard for responding to all such signals, our Website may not automatically respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of specific privacy preference mechanisms, we will endeavor to comply with those requirements.

18. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect:

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Material changes may be communicated through the Website or by other appropriate means where required.

• Changes to our services.
• Changes to our Website.
• New technologies or business practices.
• Changes to legal or regulatory requirements.

19. Contact us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Planet handles personal information, you may contact us through:

Planet for Digital Solutions

Email info@theplanetco.com, or use the contact form on this website.

When submitting a privacy-related request, please provide enough information for us to understand and respond to your request appropriately.

20. Applicable law

This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws relevant to Planet's operations and the individuals whose information we process.

Where specific local privacy laws provide additional rights or impose additional requirements, those laws will apply to the extent required.

© Planet for Digital Solutions. All Rights Reserved.